Sylvanian Families - Elephant Family

We deliver Australia-wide, using a range of couriers such as Sendle, Australia Post, and Wizz. We will always choose the cheapest option, which will depend on which item you buy and where you live.

Generally, delivery takes 2-5 business days, but this does depend on which day you place the order (eg. weekend or public holiday), and how far you are from our stores in Northern NSW. Once the item leaves our store, we will arrange for the courier to send you a tracking email so you can follow the package all the way to your front door.

Please remember these are independent couriers who only generally deliver Monday-Friday during business hours. You'll have to make arrangements directly with them if you can't be home on the day of delivery, or if you want to make other arrangements.

If you live locally and you need an item urgently, you could consider our Click & Collect service, which is free in between our three stores in Lismore, Byron Bay and Ballina.

Please note we do have separate shipping rates for bulky and heavy items.

This is generally for items such as Ride-ons, Scooters, Magnetic Construction, Outdoor Games, Doll House and Kitchens.

Diecast rate = (Shipping "Rate 2" for 1 x 1:18 Car)

Shipping Rate 2 - $19.99 - 1-2 Kgs 

Shipping Rate 3 - $24.99 - 2-4 Kgs

Shipping Rate 4 - $29.99 - 4-10 Kgs

Shipping Rate 5 - $44.99 - 10-20 Kgs

Shipping Rate 6 - $69.99 - 20 - 25 Kgs 

Shipping Rate 7 - $119.99 25Kg+

We currently do not deliver outside Australia

Products that have a badge on them that reads "In Transit" means we have received confirmation from the supplier that the stock has been shipped to us but we have not received the stock yet. This means if you order this item there will be delays on delivery times as we do not physically have the stock yet. You will be shipped your item as soon as the stock arrives in our store.