Refund policy

Returns

As per our in-store policy, if you wish to return an item because you have changed your mind about your purchase within 30 days, Toyworld will offer you an exchange or in-store credit provided that:

1. You produce your original Toyworld register receipt at the time you return the item
2. The item is in a resaleable condition i.e. a) It is in its original packaging, including instruction manuals and all accessories; b) It is unopened, unused and in its original condition

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

 

Where a failure does not amount to a major failure, Toyworld is entitled to choose between providing you with a repair, replacement or another suitable remedy.

Toyworld may elect to return the product to the manufacturer's repair agent to determine the nature of the problem.

Toyworld reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Please note:

• Proof of Purchase such as your original Toyworld register receipt must be presented
• Refunds will be issued using your original payment method

 

Returns for online purchases;

DOA (Dead on Arrival): if your product does not work on arrival before any use then you may return the goods free of charge (Australian Orders only) and we will supply a replacement or refund pending inspection. A Returns Authority number is required before an item will be accepted as a return. You will be required to take your return to the Post Office.

Wrong Goods Supplied: if the products you receive are different from the products listed on the receipt/order confirmation, we will arrange postage back to us and resend the correct item or issue a refund. You will be required to take your return to the Post Office

Change of Mind: we do not offer refunds for Change of Mind purchases. If you wish to return your purchase for a full credit or to exchange it for another item you are welcome to so. This can be done easily in-store or by contacting our customer service team mytoykingdomsales@gmail.com If you are required to post your item for exchange or credit you will need to pay the cost of postage

Please note our Policy of no refund for "change of mind” purchases complies with State and Federal regulations in relation to supplying a refund. If you change your mind about a purchase, we will happily exchange it or provide a credit note upon sighting a valid receipt and confirming the goods are in original packaging and are of merchantable quality.

 

Customers Wishing to Return Items

If you want to return an item for refund, credit or exchange as per our terms the easiest way is to reply to your purchase confirmation email.

You have 14 days from the date the courier delivered the item.

Unwanted items can be returned to either our Lismore, Byron Bay or Ballina stores in person, or by mail to the following address:

TOYWORLD
64 Woodlark Street
Lismore NSW 2480

You are responsible for arranging, and paying for, freight and insurance. Unfortunately, you're also responsible for any damage in transit, so please package the items carefully!

Once we receive the returned products in original, unmarked condition and packaging, we will contact you and arrange for your credit or exchange item to be shipped out within 2 business days.

Again, you can do this in-store at Lismore, Byron Bay or Ballina in person if that's more convenient.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mytoykingdomsales@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mytoykingdomsales@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mytoykingdomsales@gmail.com.